If you have any additional questions or need further verification, please contact cx@seavantage.com, and our team will assist you after review.
Login & Account Registration
Why can’t I log in to my account?
How can I reset my password?
Why didn’t I receive the sign-up verification email?
Can I sign up using only a company email address?
An account already exists for this email. What should I do?
What is included in the free trial?
Cargo Insight
Why can’t I find my shipment?
Why does a validation error occur?
How is PTA calculated?
Why does a 400 error occur when registering a shipment?
What does the shipment status mean?
Why is the shipment status shown as Not Found?
Which carriers are supported by the Cargo Insight service?
Why is shipment information not being received?
Why is PTA not displayed?
Ship Insight
How often is AIS data updated?
Why are some segments missing when viewing historical vessel tracks?
How is PTA calculated?
Why is the port call history not displayed?
What standard timezone is used for timestamps when viewing past tracks?
When can a registered vessel be deleted?
Why does a 429 response code occur when calling the API?
Why is the vessel displayed on land?
Can I receive notifications when a vessel accident occurs?
Can I check real-time weather conditions?
Port Insight
How often is the data updated?
Which ports are supported by the service?
Can I view statistical data?
How is the port congestion index calculated?
Can I download the data?
Can I view only container vessels?
Version Migration
Is SVMP data automatically migrated to Insight?