Login & Account Registration
Why can’t I log in to my account?
How can I reset my password?
Why didn’t I receive the sign-up verification email?
Can I sign up using only a company email address?
An account already exists for this email. What should I do?
What is included in the free trial?
Cargo Insight
Why can’t I find my shipment?
Why does a validation error occur?
How is PTA calculated?
Why does a 400 error occur when registering a shipment?
What does the shipment status mean?
Why is the shipment status shown as Not Found?
Which carriers are supported by the Cargo Insight service?
Ship Insight
How often is AIS data updated?
Why are some segments missing when viewing historical vessel tracks?
Version Migration
Is SVMP data automatically migrated to Insight?